Hotel AV system not working the way it should? First we establish what the problem actually is.
We inspect existing, mixed-brand and undocumented audio-visual systems — across one property or a whole portfolio. You get a technical report, photographic documentation, confirmed and assumed faults kept clearly apart, repair priorities, and an indicative budget split into MUST DO and NICE TO HAVE work.
Request a technical inspection
Do you recognise any of these?
These are real findings from coastal hotel properties. If several look familiar, the system does not need a sales proposal — it needs a diagnosis.
- Music is dead in part of the hotel and nobody knows exactly since when.
- One area is too loud and another too quiet, whatever the staff try.
- The terrace, pool or beach zone has no signal at all.
- An amplifier is faulty, switched off, or physically no longer in the rack.
- Staff cannot change the source, the playlist or the volume.
- Wall attenuators do not respond, or are mechanically broken.
- The AV rack and cable runs are unlabelled, and nobody documented the 100 V lines.
- Original project documentation does not exist or cannot be found.
- Outdoor speakers show salt, moisture or corrosion damage.
- Several properties report different problems, but there is no single remediation plan.
What the inspection covers — and what it does not
We state the scope up front so you know what you are getting and where the inspection's responsibility ends.
Included
- Interviews with technical, operations, F&B and reception staff.
- Visual and functional inspection of accessible zones.
- Review of the AV rack, sources, amplifiers and reachable controls.
- Basic signal-path testing per zone.
- Photographic documentation of the as-found state.
- Confirmed, reported and assumed causes kept separate.
- Assessment of priorities and season risk.
- Preliminary remediation plan and indicative budget.
Not in the basic inspection
- Electrical certification or electrical-safety inspection.
- Opening every speaker and wall attenuator.
- Impedance measurement of every 100 V line.
- Calibrated SPL measurement.
- Inspection of hidden cable runs inside walls and ceilings.
- Structural assessment.
- Removing equipment without prior approval.
These are covered by the full technical audit, or alongside a certified electrical contractor.
Three levels, depending on how unknown the system is
Not every property needs a full audit. We pick the level after the discovery call.
Discovery call
First contact. Free, and remote.
- 15-30 minutes
- Symptoms, locations and priorities
- Whether any documentation exists
- Setting the right scope
Free. No technical diagnosis — that is not possible without a site visit.
Functional AV check
One property with one or several reported faults.
- Non-invasive site visit
- Basic testing per zone
- Short written findings
- Repair recommendation
A paid site visit.
Full Technical Audit
Complex or undocumented installations nobody fully understands any more.
- Signal and line measurements
- Circuit and zone mapping
- Opening selected components
- Equipment register
- Detailed technical report
- Phased repair budget
Scope agreed after the discovery call.
Portfolio Audit
Hotel groups and operators with several properties on one destination.
- Several properties in one route
- A separate report per property
- Portfolio executive summary
- Common technical standard
- Group-wide priority matrix
- Annual capital plan
- Maintenance-contract proposal
Priced on property count and travel distance.
The output is a document, not a verbal estimate
The report is written so the technical team can work from it and management can budget from it — without either having to take anything on trust.
A report per property
Zones, as-found condition, findings and photographic evidence.
Confirmed vs assumed
What was tested, what was reported, and what is still an assumption.
Limitations of the inspection
What could not be accessed and why — no hidden gaps in the findings.
MUST DO / NICE TO HAVE
Priorities and indicative budget, separated for the investment decision.
One technical picture for the whole portfolio
When six hotels report six different problems, six unrelated service calls do not give management a good enough picture. A portfolio audit ties the findings into one plan: what is genuinely urgent, what can be calibrated, what needs replacing, and what should be scheduled outside the season.
Properties compared on one structure
A single set of group priorities
Grouped logistics, one route
Standardised equipment
Shared documentation
Easier annual budgeting
One technical contact
A basis for phased investment
After remediation: who owns the system technically?
An inherited system does not just need repair — it needs someone to run it, with an equipment register, an intervention history and a plan for next year.
Preventive support
- Pre-season inspection
- Activation of exterior zones
- Mid-season calibration
- Shutdown and winterisation
- Firmware and configuration review
- Training for new staff
Portfolio management
- Central equipment register
- Zone maps and rack documentation
- Open-issue register
- Intervention history
- Annual condition report
- Next-year investment recommendations
Charged separately
- Replacement parts
- New equipment
- Major installation work
- Travel outside the contracted area
- Construction and electrical works
- Out-of-hours interventions unless contracted
Scope, visit frequency and response times are set in the contract according to property location — an island callout and a Split callout are not the same window.
Request a technical inspection
Tell us which properties are involved and what has been reported. We come back with the questions that set the scope and price of the inspection.
Frequently Asked Questions
Is the inspection free?
The discovery call is — 15 to 30 minutes to establish how many properties are involved, the reported symptoms, locations, urgency and whether any documentation exists. The site visit and technical inspection are a paid service, because the output is not a sales visit but a technical document with findings, priorities and a budget you can act on with or without us.
Do you work on systems you did not install?
Yes. Most properties we inspect have inherited mixed installations from several contractors over many years — legacy 100 V lines, amplifiers from different manufacturers, generic streamers and unlabelled controls. That is the job: establish what is actually there, what still works, and what is worth keeping.
Do we have to replace the whole system straight away?
No. We deliberately split findings into MUST DO and NICE TO HAVE. MUST DO is work without which a zone does not function or the season is at risk. NICE TO HAVE is improvement that can wait for the next investment cycle. Part of the existing equipment is usually retained.
What do we actually receive?
A written report per property with photographic documentation, a zone-by-zone condition list, confirmed and assumed causes kept apart, the limitations of the inspection stated plainly, and priorities with an indicative budget. Across several properties we add a portfolio summary for management.
Can you inspect several properties at once?
Yes, and it is usually the most economical way. Properties on the same destination are visited in one route, each gets its own report, and management gets a consolidated view with a single set of priorities. That avoids commissioning several unrelated contractors and receiving findings you cannot compare.
How long does one property take?
It depends on zone count and access. A smaller property with a few zones is usually covered in one day. A larger resort with outdoor zones, a conference wing and a spa takes longer, and some zones can only be tested when they are not in front of guests.
Do you carry out electrical certification?
No. A functional inspection is not electrical certification or an electrical-safety assessment, and the two must not be conflated. If we see something during the inspection that points to a problem outside our scope, we record it in the findings and recommend a certified electrical contractor — but we draw no conclusions about electrical safety.
Do you work with Apart, Biamp, RCF, Inter-M and other brands?
Yes. Inherited hotel systems are almost always mixed. We regularly find Apart, Biamp, RCF and Inter-M equipment alongside generic streamers and unlabelled controls. Where the professional core still works, the recommendation is usually to keep it and fix routing, calibration and the source — not to replace everything.
Can you work during the season without disturbing guests?
Partly. Visual inspection, staff interviews and rack review can be done in season. Loud testing and anything requiring a zone to be taken down is scheduled outside guest service. Zones we could not test are recorded as unverified — we do not assume their condition.
How does maintenance work on the islands?
Island properties are planned differently from Split. Preventive visits are grouped into routes, and callout arrival times are set in the contract according to location and ferry schedules, not as one nationwide figure. Some issues can be resolved remotely where the system allows it.
Can you carry out the works after the inspection?
We can, but the inspection is separately billable and the report stays yours whether we do the work or someone else does. That is deliberate: the findings have to be usable even if you decide to put the work out to tender.
Send us the property list and the reported problems
You do not need a tidy technical brief. Which properties, and what has been reported, is enough — we establish the rest on site.